Privacy Policy

1. Information We Collect

We collect different types of information depending on how you use the Service:

• Account Information: When you register for an account, we collect your name, email address, password, company name and billing information.
• Chat Conversations: We collect and store the content of your chat conversations with AI models, including prompts, responses, and any files or attachments you upload.
• API Keys (Bring Your Own Key Feature):
  • Browser Storage (Session-Based): If you choose to enter your API key for specific AI models without saving it, this key is stored locally in your browser and is not transmitted to or stored on our servers. You will need to re-enter it for each session or on new devices.
  • App Storage (Convenience): If you decide to save your API key within the Geekflare AI app for convenience, it will be securely encrypted and stored within your account on our servers.
• Workspace and Team Information: For Business accounts, we collect the name of your workspace and information about the team members you invite (e.g., their email addresses).
• Usage Data: We collect information about how you use the Service, such as the features you access, the AI models you interact with, the frequency and duration of your usage, and other similar analytics.
• Device and Technical Information: We may collect information about your device, browser type, operating system, IP address, and other technical details.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your Browse activity on our website and within the Service. This helps us improve the Service and personalize your experience.
• Payment Information: If you subscribe to a paid plan, we collect necessary billing and payment information (e.g., credit card details) through our payment processors. We do not directly store your full payment card details on our servers.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Maintaining the Service: To enable you to use the platform, access AI models, collaborate with your team, and utilize all the features of the Service.
• Personalizing Your Experience: To tailor the Service to your preferences and provide you with relevant content and features.
• Improving the Service: To analyze usage patterns, troubleshoot issues, and develop new features and functionalities.
• Communicating with You: To send you important updates, notifications, support messages, and promotional materials.
• Account Management: To manage your account, process payments, and provide support.
• Security and Fraud Prevention: To detect and prevent fraudulent activity and ensure the security of our Service and your data.
• Analytics and Research: To conduct research and analyze data to understand how users interact with the Service and improve its effectiveness.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing the Service, such as hosting providers, payment processors, analytics providers, and customer support services.
• AI Model Providers: Your chat conversations and prompts will be transmitted to the AI model providers (e.g., Google, OpenAI, Anthropic) you interact with through the Service to generate responses. Please review the privacy policies of these providers as they will govern their use of your data.
• Team Members (Business Users): If you are a Business user, your workspace name and the fact that you have invited them will be visible to your team members. Chat conversations within a shared workspace will be accessible to all members of that workspace.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server infrastructure.

• API Keys: API keys saved within the app are encrypted at rest. API keys stored in the browser are managed by your browser's security mechanisms.
• Chat Conversations: Your chat conversations are stored securely on our servers.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You may have the right to access the personal information we hold about you.
• Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may have the right to opt out of receiving promotional communications from us.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze trends, and administer the Service. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Service.

7. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through the support center.